Connect App - User Guide
Introduced Care Carers
(Carers currently in an Introduced Care Booking).
Table of Contents
​
1. Installing the Consultus Connect App.
2. Consultus Connect for Introduced Care
5. Handovers
6. Message Client Representative
7. Client Calendar
8. How Consultus Connect Works
​
1. How to install the the Consultus Connect App.
-
Using Your Own Phone or Tablet
Open Google Chrome web browser, Edge browser or Safari browswer on your phone/tablet and go to:
connect.consultuscare.com - then when prompted, select 'Add To Home Screen'
or 'Install App' - an icon will now be placed on your device's home-screen.
​
​
If you need further guidance on Installing the App / Adding to your Homescreen - then please click on the link for your phone type below:
​
Installing Connect for Apple iPhone / iOS
Installing Connect for Android (Samsung, Google Phone etc)
-
Enabling Notifications
At the bottom of the app, by the app version number, click on:
'Click to enable notifications'.
It will say 'Notifications On':
You can then press 'Notifications On' to manage which notifications you want and which you do not, for example Booking Alerts - whenever a new booking is made. However, if you ever perform Managed Care Bookings then we advise you keep all alerts on.
If you have any technical problems or any queries relating to the app, device, or the internet connection available to you, please contact office@consultuscare.com
Please also click here to have a look at Troubleshooting
2. What is Consultus Connect for Introduced Care Bookings?
Consultus Connect App is used by carers in Introduced Care bookings for the following reasons:
​
-
To provide the next carer with information as to the care provided by yourself whilst you were looking after the client, including the client's physical and mental health. This helps the next carer understand the person-centred care needs of the client and helps the transition and handover of the client from carer to carer. The 'Key Info' Log is a great way for new carers into bookings to quickly see all the important care points that have occured over the last few weeks and months.
-
Consultus Connect is essentially a digital version of the logbook that is normally kept within the client household.
-
The main client representative (the Primary Contact) is also able to access the logged information from the carer on Connect. Optionally, the Primary Contact is able to add members and provide access to the members of the client family. Connect is a fantastic way to show the family of your client, particularly those family members that live a long way away, the excellent care work and companionship you are providing to their loved-one.
-
Please note. Consultus Care staff do no not monitor or have access to any of the logged data within Consultus Connect.
Here is the main screen of Consultus Connect once logged in:
3. Main Screen
The Question Mark icon/button takes you to this user-guide page.
My Current Client
Click this to view the profile of your current client.
If the client has enabled 'Care Point Logging' then you will be able to log points as well.
My Next Client
Click this to view the profile of your next client.
View Bookings
Click this to view all of your care bookings.
​
Your Profile
Click this to view your profile information. Please email Consultus if anything here needs udpdating.
​
Update Availability
Please use this to update your availability for bookings. This will update the Consultus Care Consultants with your availability.
​
Training Calendar
Search the training calendar for information on the courses we offer. You can search for a particular course or view the courses running each week. To book a course please click 'Enquire' and send a message to our Training Administration Team.
​
Document Library
The library will show relevant documents and policies whether for Managed Care bookings or Introduced Care bookings.
4. Care Points & Activities
In the Purple section, if enabled by the client, this is where you log any ‘Care Points’.
Simply click on the ‘Care Point’, e.g, Visitor, Excursion, Meal/Drink, Recreation, Carer Break etc.
Fill-in the details and click Submit. If there are two clients within the household and if the option appears at the top of the screen, please select which client (or both) that the care point applies to.
When typing in Details/Notes, the box will expand to fit in all the text you will require.
​
Editing Care Points - you now have up to 15 minutes to edit a care point that you have submitted. You can do this by going to the Daily Record Log, locating the care point and clicking EDIT.
The Daily Care Record is the log of all Care Points that have been previously logged. You can select the date to view the log. You will be able to view historically for 6 weeks. You can also edit for up to 15 minutes after a care point is submitted.
The Key Info Log is a log that shows the 'key' information for carers coming into a booking so that they can quickly see what's been happening over the previous few weeks, months, without having to go through every single day of all the care points logged in the Daily Record Log. This log just shows what is important in relation to the client's health and well-being.
​
With ICD care points, carers now have the option to tick a checkbox to include that specific care point in the ‘Key Information Log’.
This log will show up to 3 months of history.
These following care points will have this option automatically defaulted to on, so they are added automatically to the Key Information log:-
-
Incidents
-
Healthcare Log
-
Handover Notes
-
Client Mood
-
Appointments
The Client Mood care point button is one we are highlighting for you here as it's quite an important one for the client's family. You may wish to ask the client family how often they would like a Client Mood update but it's certainly a very helpful indication for the client family as to how their loved one is doing, how they are feeling etc.
Also, you can take a photo with your phone and then complete the Client Mood care point, then upload the photo!
Give the Client Mood an indicator score: from -5 to being very sad to +5 to being very happy. And as well as a photo you can write some comments - please see below:
5. Handovers: (Functionality now live).
There are 3 handover scenarios:
* Handover - one carer arriving and another leaving on the same day.
In this situation the outbound carer can log care points only to the point of selecting the ‘Handover’ button. The inbound carer can only log care points after the handover care point.
* 24 Hour Handover - carer arriving for extended handover. Both carers can log care points until 'Handover' button is selected, after that only the inbound carer can log actions.
* No inbound Consultus carer - the carer can log activity until the end of their departure day. The departure day being the day after the booking ends.
6. Message Client Representative (The Client's Family)
Once logged into Consultus Connect, click on the MESSAGE CLIENT REPRESENTATIVE button.
​
You can now submit a message which will be emailed directly to all members of the Family Circle. Please bear in mind this may also include the client(s) themselves.
7. Client Calendar
Connect now has a calendar that is accessible and visible to yourself as the carer, as well the client family. Everyone who has access can also add calendar entries.
You can only edit and delete entries that you have originally entered into the calendar.
​
To make an entry, just double-click/double-tap the calendar and provide the necessary details.
Category: You can select whether the entry is 'at the client's home' or at 'another location'. Each of these shows an icon on the calendar so that you can quickly tell if something is at home or at another location.
​
Select the category:
How this shows on the calendar: (House icon and Arrow icon)
Calendar Entry Colours:
Depending on who made the calendar entry, the colour will be different. So if it is:
-
the System (i.e. a Booking) then it is RED.
-
Carer is
-
Client/Client Family is
​
​
8.
Lots more Connect App Functionality will be coming online over the next few months.